Privacy Policy

At Ardealy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered room visualization platform, including our AI Visualizer and PMS Backoffice applications.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Account Information: Name, email address, company name, and contact details when you create an account or contact us.
• Payment Information: Billing address and payment method details processed through our secure payment providers.
• Product Data: Product images, descriptions, and specifications you upload to our platform for visualization purposes.
• Room Images: Photos uploaded by you or your customers for room visualization features.
• Communications: Messages, feedback, and support requests you send to us.

1.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Usage Data: Information about how you interact with our services, including features used, pages visited, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Analytics Data: Performance metrics, error logs, and diagnostic information to improve our services.
• Cookies and Similar Technologies: Data collected through cookies, pixels, and similar tracking technologies.

1.3 Information from Third Parties

We may receive information from:

• E-commerce platforms you integrate with (Shopify, WooCommerce, Magento, BigCommerce)
• Analytics providers and business partners
• Publicly available sources

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI visualization services
• Process your transactions and manage your account
• Generate realistic room visualizations using our AI technology
• Provide customer support and respond to inquiries
• Send service updates, security alerts, and administrative messages
• Analyze usage patterns to enhance user experience
• Develop new features and services
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent)

3. AI and Image Processing

Our AI-powered visualization technology processes room images to generate realistic product placements. When images are uploaded:

• Images are processed by our AI systems to detect room features, lighting, and perspective
• Product images are rendered into the scene with appropriate scaling and shadows
• Processed images may be temporarily cached to improve performance
• We do not use your images to train our AI models without explicit consent
• Images are stored securely and can be deleted upon request

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform, processing payments, and providing services.
• E-commerce Partners: When you integrate our tools with platforms like Shopify or WooCommerce, necessary data is shared to enable functionality.
• Analytics Partners: Aggregated and anonymized data for analytics and improvement purposes.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with mergers, acquisitions, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure with regular security audits
• Access controls and authentication protocols
• Regular security assessments and monitoring
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as:

• Transaction records for accounting and tax purposes
• Communications for dispute resolution
• Aggregated analytics data

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@ardealy.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze traffic and usage patterns
• Deliver relevant content and advertisements

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection frameworks.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ardealy.com
• General Inquiries: hello@ardealy.com